Shipping policy

Shipping Policy

PLAER Thailand supplies products from Thailand stock where indicated on the product page.

Delivery within Thailand

Estimated delivery is three to five business days within Thailand after payment has been confirmed.

Delivery to islands, remote districts or locations requiring additional carrier handling may take longer. Delivery estimates are not guaranteed and may be affected by public holidays, severe weather, carrier disruption or an incomplete delivery address.

Order confirmation and tracking

Customers should check that their name, telephone number and delivery address are complete and accurate before submitting an order.

When tracking is available, it will be sent using the contact information provided with the order.

PromptPay orders

Orders paid by manual PromptPay transfer are prepared after PLAER Thailand has verified the payment. Customers should follow the instructions shown on the PromptPay payment page and provide the Shopify order number as their payment reference.

Delays or delivery problems

If an order is delayed or the carrier reports a delivery problem, contact PLAER Thailand with your order number.

PLAER Thailand is not responsible for delays caused by incorrect customer information, unsuccessful delivery attempts or events outside our reasonable control, but we will assist with the carrier investigation where possible.

Damaged parcels

If a parcel arrives visibly damaged, photograph the parcel before opening it. Retain the packaging and contact PLAER Thailand promptly with the order number and photographs.

Contact and dispatch address

PLAER Thailand is operated by Boxdrop Online Coy Ltd
25/93 Moo 1, Rawai
Mueang Phuket District
Phuket 83130, Thailand

Email: dink@pickleballplaer.com
Telephone: +66 62 242 1201