Refund policy

Return and Refund Policy

We want you to be confident when purchasing sporting equipment from PLAER Thailand.

Seven-day return window

You may request a return within seven calendar days of receiving your order.

To start a return, contact PLAER Thailand at dink@pickleballplaer.com before sending the product back. Please provide your order number, the product concerned and the reason for the return.

Approved returns should be sent to:

Boxdrop Online Coy Ltd
25/93 Moo 1, Rawai
Mueang Phuket District
Phuket 83130, Thailand

Products returned without prior contact may take longer to process.

Return condition

For a change-of-mind return, the product must be:

• unused, unplayed and in resalable condition;
• free from scratches, marks, impact damage, wear, dirt or odour;
• returned with its original packaging, labels, accessories and supplied components; and
• securely packed to prevent damage during return delivery.

A paddle may be visually inspected but must not have been used to strike a ball. Protective wrapping, grip wrapping and product labels should remain intact wherever supplied.

Grips, overgrips, balls, cleaners and other sealed accessories cannot be returned after their packaging or seal has been opened unless the product is defective, damaged or incorrect.

Nets, bags, covers and other equipment must be returned complete, clean and without signs of installation, assembly, court use or wear.

Damaged, defective or incorrect products

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, incomplete or different from what you ordered.

Please include your order number and clear photographs showing the product, packaging and issue. PLAER Thailand will assess the claim and provide the appropriate return, replacement or refund instructions.

Nothing in this policy limits any rights available under applicable consumer-protection law.

Return shipping

For an approved change-of-mind return, the customer is responsible for return-delivery costs and for ensuring the product reaches us safely.

If PLAER Thailand supplied an incorrect, damaged or verified defective product, PLAER Thailand will arrange or reimburse reasonable return-delivery costs as instructed by us.

Original delivery charges are not normally refundable for a change-of-mind return.

Refunds

We will inspect an approved return after it arrives. If accepted, we will notify you and issue the refund using the original payment method where possible.

PayPal payments will normally be refunded through PayPal. Approved refunds for manual PromptPay payments may require the customer's Thai bank-account information.

Refunds will be initiated promptly and no later than 15 days after an eligible cancellation or refund request has been accepted, subject to the returned product being received or other evidence reasonably required to complete the claim.

Your bank or payment provider may require additional time to display the refund.

Exchanges

Exchanges depend on product and variant availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or a refund, subject to this policy and applicable law.

Contact

Email: dink@pickleballplaer.com
Telephone: +66 62 242 1201